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Read the Latest from WiFiRanger
Featured Announcement Article
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7.1.0b11 Firmware Released
Today WiFiRanger released a major upgrade to its firmware (version 7.1.0b11) which provides major data throughput improvements, compatibility with 5G cellular modems, an updated user interface and lots of new features. The new update is accompanied by a detailed WiFiRanger User’s Guide so users can easily familiarize themselves with the new features. If you do
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- 7.1.0b11 Firmware Released
- WiFiRanger deploys 3,000 additional wireless routers for rural school buses
- Winegard Company acquires WiFiRanger
- WiFiRanger & AT&T Bringing Internet to Georgian Students
- 280+ School Buses with WiFiRanger in North Carolina
- COVID-19 Free WiFi Relief Initiative
- Announcing New Website & Converge Product Schema
- WiFiRanger Disrupts RV WiFi & LTE Market With $199 MSRP Teton Offering
- WiFiRanger Extends Connectivity Solutions with 3 New Converge™ Offerings
- WiFiRanger to Offer AT&T Data Plans for RVs
- WiFiRanger Begins OE Shipments Of SkyProLTE V3 With Improved LTE Support
- WiFiRanger Gives Back to RV Family With Special Needs Child
- REV Adds WiFiRangers As Standard Option – Model Year 2020
- WiFiRanger to Debut Converge™ Innovative New Product Ecosystem at RVX
- WiFiRanger, Sky4 LTE Pack, Earns Industry Recognition for Innovation, Sets Stage for Next-Gen Tech Unveiling at RVX
- WiFiRanger Announces Enhancements to SafeSurf™ VPN
- WiFiRanger Releases Upgrade to SkyPro AI & Sky4 AI Product Lines For Data Acquisition
- WiFiRanger Partners With Yak Power On First “HEY RANGER READY” Initiative
- WiFiRanger Innovates RV Industry With “Hey Ranger” AI Universal Assistant
- Industry Leaders Join WiFiRanger, Expands “Hey Ranger Ready” Initiative
- WiFiRanger Announces New MicroLTE Pack Availability
- WiFiRanger Releases 7.0.7 Firmware
- WiFiRanger Announces KRACK Vulnerability Patch
- WiFiRanger Ships 40,000th Unit to End Customers, Expands Manufacturing Capacity
- Embedded LTE Outdoor Cellular Modem Allows Customer Choice of Carriers
- 7.0.6 Firmware Released
- 7.0.3 Firmware Released
Blog
Read Compelling Connectivity Content
Featured Blog Post
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I live close to a tower — why do I have such poor cell service??
We continually hear people complain about their cell service being slow, weak or otherwise unacceptable even though they live near a cell tower. Of course, the simplest response is to question whether or not the tower they can see is actually used by the cellular carrier they have an account with. Even if you can access the fence around most towers, you can’t always
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Service Bulletins
Keep Current with Technical Issues
05-2020-Converge-Cable-Shutters
The following Service Bulletin recommends changes to procedures or installation standards to improve usability and reliability of WiFiRanger products:
| TSB ID | 05-2020 Converge Cable Shutters |
| Description | Swap out original cable shutters for improved version |
| Urgency | As Needed |
| Product Line | All Outdoor Converge Routers (shipped prior to 05-2020) |
It is recommended to upgrade to the new Converge Cable Shutters if upgrading models or replacing parts. The new Cable Shutter design is more robust than the previous old design. The reassembly process is also much easier using the new Cable Shutter design. The new Cable Shutters also have improved strain relief.
Outdoor Converge upgrade kits will include the new shutters once available. If replacing parts or wanting to upgrade to the new shutter design, contact tech support to have the new Cable Shutters included.
01-2020-Verizon-Activation
The following Service Bulletin recommends changes to procedures or installation standards to improve usability and reliability of WiFiRanger products:
| TSB ID | 01-2020-Verizon-Activation |
| Description | No Official Verizon Support for Integrated WiFiRanger LTE Modems (WORKAROUND: USB tether / WiFi for WAN to Verizon MiFi, Aircard, Smartphone or request alternative carrier SIM card from WiFiRanger) |
| Urgency | As Needed |
| Product Line | All LTE Enabled Products |
Changes in carrier plans and different geographies pose challenges to customers trying to activate and use Verizon SIM cards within embedded WiFiRanger LTE modems. If customers seek to utilize Verizon as their data carrier of choice on WiFiRanger, then the official recommendation is to do so with a supported Verizon MiFi, smartphone, or aircard via USB tethering or WiFi for WAN. WiFiRanger is currently in the process of obtaining official support with Verizon, but cannot guarantee Verizon data plans will work on integrated WiFiRanger modems at this time. Until such time, it is recommended to use Verizon through WiFiRangers via USB tethering or WiFi for WAN rather than integrated LTE modems. Otherwise, request a SIM card from AT&T or Millenicom (T-Mobile’s network) from WiFiRanger if desiring to use an alternative carrier for an integrated WiFiRanger LTE modem.
The issue is not related to hardware and cannot be resolved by changing out WiFiRanger integrated LTE modems or upgrading to new WiFiRanger routers. Rather, the issue is related to end-customer data plans, their location within the United States, and other non-WiFiRanger difficulties.
WiFiRanger is continuing to work through the Verizon approval process. Once completed, official support for Verizon data plans will be announced for nationwide acceptance and coverage of WiFiRanger integrated LTE modems on the Verizon network.
04-2019-5amp
The following Service Bulletin recommends changes to procedures or installation standards to improve usability and reliability of WiFiRanger(TM) products:
| TSB ID | 04-2019-5amp |
| Description | Recommendation of 5amp dedicated switched circuit |
| Urgency | Moving forward on OE installations and as needed on AM installations |
| Product Line | All DC POE enabled products with indoor/outdoor units |
It is recommended that new installations of WiFiRanger(TM) products be isolated on a dedicated, 5amp switchable circuit to facilitate resets and limit shared circuit surges on the same circuit. Units including the 24VDC step-up converter can be wired into the standard RV fuse panel and switch. For aftermarket installations the included 5amp ATC fuse should be inserted to the power source.
04-2019-24VDC
The following Service Bulletin recommends changes to procedures or installation standards to improve usability and reliability of WiFiRanger(TM) products:
| TSB ID | 04-2019-24VDC |
| Description | Replacement of older 24VDC Step-up Converter |
| Urgency | Immediate |
| Product Line | All DC POE enabled products with indoor/outdoor units and pictured unit |
If you are powering your WiFiRanger(TM) with an AC wall adapter (as pictured), NO further action is needed on your part.
If you are powering your WiFiRanger(TM) with this step-up converter, please continue reading. This Technical Service Bulletin (TSB) is regarding certain power supplies delivered as part of WiFiRanger(TM) pack systems sold between 09/01/2016 and 03/15/2018. The affected power supplies were black with a silver label stating “WIFIRANGER DC STEP-UP CONVERTER” with two mounting screw holes on each side. Please review your 12V DC power supply on your WiFiRanger(TM) Pack. If it is the one in the picture below please stop using it immediately. We have found that in the rare situation that the below power supply fails, it may overheat causing permanent damage to your WiFiRanger(TM) products.
04-2019-PreWire
The following Service Bulletin recommends changes to procedures or installation standards to improve usability and reliability of WiFiRanger(TM) products:
| TSB ID | 04-2019-PreWire |
| Description | Description of PreWire cat 5 requirements for POE enabled ODU’s |
| Urgency | Moving forward on OE installations, as needed on After Market installations |
| Product Line | All DC POE enabled products with indoor/outdoor units |
It is recommended that new installations of WiFiRanger(TM) products utilize a UV rated, high-quality cat 5 wire terminated in the EIA/TIA 568B standard for use as inter-device communication from indoor router to ODU roof unit. Ends do not require shielding; but do require the wire standard pictured here.
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